User Experience

Get in-the-moment feedback from users directly within your product, website, or mobile app to improve user adoption, loyalty, and satisfaction.

Overview

Take full control of your digital channels–from online marketing to logged-in product–by enabling your users to give you real-time feedback into their experience. Eliminate assumptions and get the contextual insights your teams need by knowing what’s working, and what’s not, so you can make the necessary improvements.

With GetFeedback, our user experience management solution, you get actionable feedback quickly from visitors across your digital properties to improve the user experience, save time and resources, and increase conversion.

Choose from passive and proactive listening widgets branded to your product or site. Target collection to specific users and behaviors. Eliminate guesswork with visuals of what your users see. Get a complete picture with intuitive insights, powerful filters, and associated open text responses. And integrate with the apps your team is already using to manage product improvements and customer cases.

  • Easily create branded feedback experiences without technical knowledge
  • Initiate feedback collection by pages, user behavior, customer attributes, or use our custom API to reach users in the right place at the right time
  • Get an aggregated view of feedback across your user flow to understand the “why” behind your trends
  • Integrate with data visualization, product management, and customer support tools to give your team instant access to the voice of your users

Take a data-driven approach to your user experience

Get targeted feedback

Use advanced targeting to gather feedback from specific users at specific moments. Identify and dig deeper into the areas where users experience friction.

Find & fix bugs, fast

Use in-app feedback to empower users to flag annoying bugs and issues, so you can fix them quickly.

Increase conversions

Understand why visitors abandon website and product pages with the help of powerful exit surveys. Match feedback with analytics data to diagnose user journey drop off.

Leading brands choose Momentive for product experience

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Ready to get started?

Learn more about our User Experience solution and schedule a demo.

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