Net Promoter Score (NPS®) Programs

Identify promoters and detractors, understand key drivers behind your score, and take action.

Spend more time acting on critical insights and less managing the technology

175 m

panelists globally





Build better experiences across the customer journey

Compare your NPS score with industry-specific benchmarks

With SurveyMonkey Enterprise, we help you build stronger experiences for customers with benchmarkable templates and intuitive analytics to quickly launch your NPS programs.

  • Improve customer retention by taking the right actions for your high-value customers
  • Increase adoption of products or services by removing points of friction customers identify
  • Win loyalty by actively listening to customers and personalizing every interaction
  • Turn churned customers into winbacks by bringing more value than competitors

Key features of NPS Programs by Momentive

Powerful CX analytics

Learn why customers feel the way they do about your product, experience, or brand.

Pre-built templates and reports

Utilize pre-built templates and reports, and easily customize them to meet your specific needs.

Salesforce integration

Seamlessly connect NPS data with Salesforce data to get a more holistic view of your customers.

See what NPS Programs by Momentive can do for you

Easy analysis

Feedback in one place and seamless integrations to see your holistic customer experience.

Intuitive insights

Identify key drivers and uncover improvement areas using advanced analytics.

Reliable data collection

Collect feedback across channels—including website, email, SMS, mobile—that you can depend on.


“We needed to see key strengths and weaknesses across the organization, comparing quarter to quarter or year over year, and have a systematic way to action the feedback across accounts.”

Carol Fallon

Senior Director of Operations, Lionbridge

Leading brands choose Momentive for customer experience


Ready to get started?

Learn more about our expert-led CX guidance programs. Our team will discuss services that are specific to your needs.

Talk to an expert

Return to marketplace

See our full suite of solutions for market research, employee and customer feedback, and more.

Brand Tracking

Fuel your brand strategy with continuous insights on top performance metrics including awareness, perception, loyalty, and more.

*NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.