Spend more time acting on critical insights and less managing the technology
Build better experiences across the customer journey
With GetFeedback, we help you build stronger experiences for customers by baking step-by-step guidance and templates to quickly launch your relational NPS programs.
- Improve customer retention by taking the right actions for your high-value customers
- Increase adoption of products or services by removing points of friction customers identify
- Win loyalty by actively listening to customers and personalizing every interaction
- Turn churned customers into winbacks by bringing more value than competitors
Key features of NPS Programs by Momentive
Powerful CX analytics
Learn why customers feel the way they do about your product, experience, or brand.
Pre-built templates and reports
Utilize pre-built templates and reports, and easily customize them to meet your specific needs.
Seamlessly connect NPS data with Salesforce data to get a more holistic view of your customers.
See what NPS Programs by Momentive can do for you
Omnichannel, automated feedback in one place to see your holistic customer experience.
AI-Identify key drivers and uncover improvement areas using advanced analytics.
Reliable data collection
Collect real-time feedback across all channels- website, email, SMS, mobile—that you can depend on.
GetFeedback was our platform of choice… With a built-in NPS question and analytics, we could quickly deploy an NPS survey, share results in real time, and create dashboards to plot our changes over time.
Customer Success Programs Manager, Campaign MonitorRead more customer stories
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*NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.