Net Promoter Score (NPS®) Programs

Identify promoters and detractors, understand key drivers behind your score, and take action.

Spend more time acting on critical insights and less managing the technology

175 m

panelists globally

130

countries

50

languages

Build better experiences across the customer journey

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With GetFeedback, we help you build stronger experiences for customers by baking step-by-step guidance and templates to quickly launch your relational NPS programs.

  • Improve customer retention by taking the right actions for your high-value customers
  • Increase adoption of products or services by removing points of friction customers identify
  • Win loyalty by actively listening to customers and personalizing every interaction
  • Turn churned customers into winbacks by bringing more value than competitors

Key features of NPS Programs by Momentive

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Powerful CX analytics

Learn why customers feel the way they do about your product, experience, or brand.

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Pre-built templates and reports

Utilize pre-built templates and reports, and easily customize them to meet your specific needs.

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Salesforce integration

Seamlessly connect NPS data with Salesforce data to get a more holistic view of your customers.

See what NPS Programs by Momentive can do for you

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Easy analysis

Omnichannel, automated feedback in one place to see your holistic customer experience.

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Intuitive insights

AI-Identify key drivers and uncover improvement areas using advanced analytics.

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Reliable data collection

Collect real-time feedback across all channels- website, email, SMS, mobile—that you can depend on.

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GetFeedback was our platform of choice… With a built-in NPS question and analytics, we could quickly deploy an NPS survey, share results in real time, and create dashboards to plot our changes over time.

Ros Hodgekiss

Customer Success Programs Manager, Campaign Monitor

Read more customer stories

Leading brands choose Momentive for market research

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See our full suite of solutions for market research, employee and customer feedback, and more.

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Brand Tracking

Fuel your brand strategy with continuous insights on top performance metrics including awareness, perception, loyalty, and more.

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*NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.