Amplify customer voices across your business
People engage with your brand in more ways than ever. Align your business with their needs.
Deliver better experiences for your customers
Use feedback data to take quick action, improve customer retention, and drive revenue.
Customer Support Leader
Go beyond just CSAT, as you leverage data from multiple channels across the customer journey.
Customer Success Leader
Drive higher NPS™, higher retention, and revenue as you keep customers happy with your products.
Digital Marketing Leader
Create an online experience that’s consistent, seamless, and puts the customer at the heart of critical business decisions.
Digital Product Leader
Identify gaps in the customer experience journey, analyze improvement opportunities, and drive transformation across products.
Drive revenue growth while transforming digital CX for online buyers.
Optimize your CRM data to automate and streamline processes, provide better data, and help take action at the right time.
Let experience be your competitive advantage
Measure Customer Satisfaction Score (CSAT) in real time across multiple channels with custom, branded surveys, while enabling your teams to respond to feedback fast. Spark follow-up actions, especially for low scores, with our seamless integration to Salesforce, and get a complete picture of CSAT with aggregate data across multiple touchpoints.See solution
Even a single relational NPS program can be challenging to get off the ground. Momentive simplifies the task by infusing step-by-step guidance and templates to quickly launch your relational NPS programs, so you can spend more time acting on all the critical insights and less managing the technology.See solution
Get actionable feedback from visitors across your sites to improve user experience, save time and resources, and increase conversion.
Capture feedback from online shoppers without disrupting their experience to reduce cart abandonment and friction in the buying process.
Customer Effort Score
Deliver low-effort experiences that drive customer loyalty by identifying and removing friction from customer interactions.
How PUMA used customer feedback to drive a digital transformation, fast.
“We’re listening to our customers across multiple dimensions in the heat of the moment, and we’re able to take actions and make decisions based on what our customers are saying.”
Why choose Momentive for customer experience?
With out-of-the box dashboards and flexible API, you can quickly deploy your CX program.
Launch in minutes, scale in days
Get survey templates for NPS, CES, CSAT, and more. Make it easy to give feedback on any device with mobile-optimized, branded surveys.
Centralize feedback in one place
Stay agile and iterate your approach to CX as you uncover new findings, all in one centralized location
Give feedback context with Salesforce
Fully integrate feedback natively across Salesforce clouds in a few clicks using managed or custom mappings.
Innovative brands rely on Momentive solutions
CX Maturity Assessment
Identify the strengths, weaknesses, and opportunities in your program.
The CX Leader Handbook
Learn how to thrive as a leader and strategically plan for the future.
Matt Dixon: The Effortless Experience
Matt Dixon reflects on his book almost a decade later and discusses its impact today.
Ready to get started?
Learn more about Momentive by scheduling a demo where you’ll find out how to:
- Easily measure customer experience and identify key drivers behind customer satisfaction
- Get your CX program up and running in days, not months
- Work with our team of experts to support your needs