Data Analyst

Global IT, Security, & Business Systems, San Mateo, CA / US - Remote

Who we are and what we do

Momentive (NASDAQ: MNTV) (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Ultimately, the company's vision is to raise the bar for human experiences by amplifying individual voices. Learn more at Momentive.ai.

More about the Business Systems Team

You will work on Momentive's Business Systems team. The Business Systems team owns all internal software used across Momentive and we aim to provide every Momentive employee with the tools they need to do their job and perform at their highest level. Reporting to the Product Manager of Momentive's Customer 360 Data Product, you'll focus on making Momentive's product usage data accessible across the organization through easily digestible dashboards and datasets.

What we're looking for

We're looking for a data analyst with experience empowering non-technical teams with data. You'll build dashboards and datasets to fulfill common, recurring reporting needs and answer ad hoc data requests to empower key business programs.

You will

  • Become a data expert in your business domain and own data quality
  • Actively develop a strong understanding of Momentive's product suite and our Sales and Marketing processes
  • Work with Sales, Product, and Engineering teams to identify and understand data needs and availability
  • Design, define, and implement metrics and dimensions to enable reporting, analysis, and predictive modeling
  • Train and educate data consumers on metrics and dashboards.
  • Build data consumption "endpoints", including dashboards and self-serve queries
  • Create processes and workflows for measuring and tracking the impact of Momentive's data products and identifying future data needs
  • Be an advocate for our internal data products and tools, interfacing with Momentive's leadership about product capabilities and future opportunities

You have

  • The ability to write sophisticated queries using SQL
  • An ownership mentality around data quality, not just identifying issues, but tracing them to their source and working with data creating teams to resolve them
  • A strong understanding of basic data principles, including experience working with both transactional (OLTP) and dimensional (OLAP) data and a firm grasp on each data model's appropriate usage
  • Experience translating feature requests from non-technical stakeholders into technical requirements
  • An eye for design when it comes to dashboards and visualization tools

What we offer our employees

Momentive is a place where the curious come to grow and shape what's next. By embedding inclusion into our processes, policies, and culture for our 1,400+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel. We've won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.

Momentive is featured as a Glassdoor 2021 Best Place to Work and National Capital Region's Top Employer in Canada (2021). In 2020, Momentive was recognized as a top place to work by Glassdoor Best Places to Work, Fortune Best Places to Work in the Bay Area, Parity.org's Best Companies for Women to Advance, and National Capital Region's Top Employers in Canada. Momentive has consistently been recognized by Great Place to Work® and Fortune as a top workplace since 2018, and we have also won numerous awards as a leader in global survey software, including being named among the G2 Best Software Companies, CNBC's Disruptor 50, and the Forbes Cloud 100.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Learn more about our diversity, equity, and inclusion efforts here.

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