Who we are and what we do
Momentive (NASDAQ: MNTV) (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Ultimately, the company's vision is to raise the bar for human experiences by amplifying individual voices. Learn more at Momentive.ai.
More about our Customer Success EngineeringTeam
A successful product depends on great customer experiences and support. At Momentive, the Customer Success Engineering (CSE) team equips those providing great customer support with the tools they need to excel. We are an engaged and agile team who recognize the power of empathy in the work we do, and the joy that comes from building tools that make the lives of our coworkers easier.
What we're looking for
We're looking for a QA engineer to join a dedicated engineering team in downtown Portland supporting Momentive customer-facing teams. Our team works on a range of frontend and backend projects for both internal and external customers. Our charter includes developing outstanding Help Centers to scale our customer support, admin tools to drive internal efficiency, and a focus on product abuse to create a safer customer experience, as well as projects to support major company priorities.
We're looking for QA engineers who are passionate about quality and know that working with our developers and production manager as part of an agile team is the best way of achieving this. You know that automated testing is the best way to ensure quality in code, but that manual testing is also an important aspect of the QA process. You want to help raise the standard of testing throughout the engineering team in Momentive through peer review and continuous training. You'll work alongside engineers and product managers, iterating quickly to ensure we build the best solutions for our users.
- Create automation tests for our services and applications
- Manage the integration of automated and manual testing in our release process
- Use Jira to report issues and verify their resolution through automated and manual testing
- Actively contribute new ideas to a team that is committed to continuous improvement
- Collaborate with and mentor other QA engineers on best practices
- Work closely with product managers and stakeholders to ensure we are building the best solutions
- Work in an Agile environment with frequent feedback and deployments
- Experience with case management tools like Test Rails and Jira
- Experience with automation tools like TestCafe and Selenium
- Cross-browser and cross-platform testing experience
- Experience verifying RESTful API services through code-based testing
What we offer our employees
Momentive is a place where the curious come to grow and shape what's next. By embedding inclusion into our processes, policies, and culture for our 1,400+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel. We've won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.
Momentive is featured as a Glassdoor 2021 Best Place to Work and National Capital Region's Top Employer in Canada (2021). In 2020, Momentive was recognized as a top place to work by Glassdoor Best Places to Work, Fortune Best Places to Work in the Bay Area, Parity.org's Best Companies for Women to Advance, and National Capital Region's Top Employers in Canada. Momentive has consistently been recognized by Great Place to Work® and Fortune as a top workplace since 2018, and we have also won numerous awards as a leader in global survey software, including being named among the G2 Best Software Companies, CNBC's Disruptor 50, and the Forbes Cloud 100.
Our commitment to an inclusive workplace
Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.