Customer Success Manager II

Customer Success, San Mateo, CA / Portland, OR / Seattle, WA

Who we are and what we do

Momentive (NASDAQ: MNTV) (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Ultimately, the company's vision is to raise the bar for human experiences by amplifying individual voices. Learn more at

More about our Customer Success Team

Are you a problem solver? A customer advocate? We're looking for someone who is passionate about helping us live up to our promise to provide the industry's best customer support. Every day, we help our 20 million (and growing!) customers make smarter decisions, be it on the phone, over email, or through our Help Center, while thinking up new ways to do an even better job tomorrow.

What we're looking for

This position will be located in the PST time zone.

The Customer Success Manager supports outstanding customer experiences for our main account base. Moving the customer through their lifecycle, you'll work with the sales and Customer Success team to ensure that we bring value and promote adoption with our biggest deployments. Reporting to the Manager of Customer Success, and working with both executive sponsors and Marketing professionals you'll need to balance account management with business expertise to lead with recommendations for our partners.

You will

  • Grow and retain our customers.
  • Manage a stable of clients and help them achieve value on their investment.
  • Lobby company partners to be an advocate for your customers. Be a customer advocate internally while working with our teams including Product, Support, Engineering, and Sales.
  • Accomplish successful landmarks through the lifecycle, from onboarding to project planning, to renewal.
  • Be a trusted advisor to partners.

You have

  • 2+ years experience as a Customer Success Manager or equivalent in a SaaS company, managing a high volume of accounts
  • Breakdown ambiguous problems into manageable components and think through solutions
  • A high degree of curiosity and a willingness to stretch, learn and develop
  • Accomplish both project and team goals

What we offer our employees

Momentive is a place where the curious come to grow and shape what's next. By embedding inclusion into our processes, policies, and culture for our 1,400+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel. We've won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.

Momentive is featured as a Glassdoor 2021 Best Place to Work and National Capital Region's Top Employer in Canada (2021). In 2020, Momentive was recognized as a top place to work by Glassdoor Best Places to Work, Fortune Best Places to Work in the Bay Area,'s Best Companies for Women to Advance, and National Capital Region's Top Employers in Canada. Momentive has consistently been recognized by Great Place to Work® and Fortune as a top workplace since 2018, and we have also won numerous awards as a leader in global survey software, including being named among the G2 Best Software Companies, CNBC's Disruptor 50, and the Forbes Cloud 100.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Learn more about our diversity, equity, and inclusion efforts here.