TOPIC

Customer Experience

Excellence in customer experience means delighting your customers across all touchpoints. We bring you the latest strategies to help you step up your CX program.

EXPERIENCES

How woom bikes establishes an employee-first approach to enhance the customer experience

Learn how woom bikes leverages Momentive to bolster the customer experience by acting on employee feedback.

Jun 29 • 4 min read

EXPERIENCES

Finding the opportunity: New data on subscription services and loyalty programs

See what our research reveals about subscription and loyalty programs—including key demographics, prevalence, and price points.

May 6 • 6 min read

EXPERIENCES

How bright is the future for CX professionals?

Interview with CX expert, Jeannie Walters

May 5 • 8 min read

EXPERIENCES

EX and CX: The twin powers of a successful business

Interview with CX expert, Myra Golden

Apr 27 • 9 min read

SOLUTIONS

How leading organizations improved their NPS with Momentive

Check out four lessons on improving your Net Promoter Score, inspired by Momentive customers like LG, Puma, and more.

Mar 29 • 6 min read

EXPERIENCES

The magic formula for getting funding for your customer experience initiatives

Getting funding for your customer experience programs isn’t rocket science: it’s about demonstrating how it will drive your business’s bottom line. We’ll show you how.

Mar 28 • 6 min read

EXPERIENCES

Customer experience maturity: Assess where you are now to get to where you want to be

Five imperatives to strengthening your customer experience programs to keep pace with customers’ changing needs.

Mar 21 • 6 min read