TOPIC

Customer Experience

Excellence in customer experience means delighting your customers across all touchpoints. We bring you the latest strategies to help you step up your CX program.

EXPERIENCES

Golden State Warriors: Creating a slam dunk fan experience

An interview with Jen Millet, Chief Marketing Officer for the Golden State Warriors.

Nov 10 • 5 min read

SOLUTIONS

How Auth0 created a holistic CX strategy—and grew NPS by 21 points

Learn how Auth0 uses Momentive to build a comprehensive view of customer feedback that’s accessible across the company.

Sep 30 • 3 min read

SOLUTIONS

How Auto Trader optimizes digital CX with real-time user feedback

See how Auto Trader uses Momentive to improve customer loyalty and drive higher NPS response rates.

Sep 30 • 3 min read

SOLUTIONS

Amplify the value of feedback for teams across your organization

From marketers to HR teams, see how Momentive solutions can help you accomplish more with game-changing insights.

Sep 16 • 4 min read

EXPERIENCES

How leaders from Attentive and SurePayroll are overcoming 3 common CX challenges

Find out how leaders from Attentive and SurePayroll are overcoming three common customer experience challenges.

Jul 26 • 8 min read

EXPERIENCES

How woom bikes establishes an employee-first approach to enhance the customer experience

Learn how woom bikes leverages Momentive to bolster the customer experience by acting on employee feedback.

Jun 29 • 4 min read

EXPERIENCES

Finding the opportunity: New data on subscription services and loyalty programs

See what our research reveals about subscription and loyalty programs—including key demographics, prevalence, and price points.

May 6 • 6 min read