TOPIC

Customer Experience

Excellence in customer experience means delighting your customers across all touchpoints. We bring you the latest strategies to help you step up your CX program.

EXPERIENCES

The most impactful CX metrics and how to use them

Customer experience is more important than ever to an organization’s bottom line, and the right metrics can make all the difference.

Apr 10 • 7 min read

EXPERIENCES

Expert insights: How to drive successful CX in 2023

An interview with Dan Gingiss, top CX expert and author of “The Experience Maker.”

Apr 3 • 7 min read

EXPERIENCES

Golden State Warriors: Creating a slam dunk fan experience

An interview with Jen Millet, Chief Marketing Officer for the Golden State Warriors.

Nov 10 • 5 min read

SOLUTIONS

How Auth0 created a holistic CX strategy—and grew NPS by 21 points

Learn how Auth0 uses Momentive to build a comprehensive view of customer feedback that’s accessible across the company.

Sep 30 • 3 min read

SOLUTIONS

How Auto Trader optimizes digital CX with real-time user feedback

See how Auto Trader uses Momentive to improve customer loyalty and drive higher NPS response rates.

Sep 30 • 3 min read

SOLUTIONS

Amplify the value of feedback for teams across your organization

From marketers to HR teams, see how Momentive solutions can help you accomplish more with game-changing insights.

Sep 16 • 4 min read

EXPERIENCES

How leaders from Attentive and SurePayroll are overcoming 3 common CX challenges

Find out how leaders from Attentive and SurePayroll are overcoming three common customer experience challenges.

Jul 26 • 8 min read