Get perspectives and strategies for reshaping human experiences in business, in the workforce, and in the world at large.
Momentive study: AI in education
College students embrace AI in school, but fear its impact on their education and job prospects after graduation.
May 19 • 3 min readRead more
Momentive study: consumer expectations in CX
Companies’ customer experiences are often misaligned with consumer perceptions and expectations.
May 12 • 1 min readRead more
The top 3 challenges for ecommerce pros in 2023
The top three challenges from our 2023 report, and how to overcome them.
Apr 11 • 4 min readRead more
The most impactful CX metrics and how to use them
Customer experience is more important than ever to an organization’s bottom line, and the right metrics can make all the difference.
Apr 10 • 7 min readRead more
Expert insights: How to drive successful CX in 2023
An interview with Dan Gingiss, top CX expert and author of “The Experience Maker.”
Apr 3 • 7 min readRead more
Banking is changing fast: a look at consumer trends from the past year
Consumer needs and preferences are changing, with more emphasis on budgeting and investing tools and less on physical locations.
Mar 24 • 4 min readRead more