Shape what’s next
Articles and insights for people who want to reshape experiences, products, industries—or even the world.
How The Great Resignation is ushering in a new way of working
Our latest research uncovers more on why so many employees are considering quitting and what employers can do to retain top talent.
By Becky CantieriRead now
Get the latest stories on the issues that matter most.
What consumers expect of businesses in a post-pandemic world
In a recent study, we looked into changes in the customer experience during the pandemic and which aspects of it might never be the same.
In partnership with FreshworksRead now
From disrupted to disruptor: How top brands are reinventing their business
Despite the turmoil of the past 2 years, these well-known consumer brands have found a way to pivot, reinvent their business, and thrive.
By Pri CarrRead now
See how experience management and insights solutions can help you shape your organization’s future.
About our blog
Our blog was designed for the world’s reshapers: the brave, ambitious people who want to change what’s possible. The people who want to reimagine experiences, technology, and how we live and work. We’re here to help you better connect to your customers, employees, markets, communities, and also to each other. Together, we believe we can reshape our world to build a better future.