Post-Purchase Experience

Test product concepts, features and ideas with your ideal audience in less than an hour. Our AI-powered platform surfaces insights instantly so you can spend less time manually analysing data.


There are a number of issues that customers may run into as they make a purchase on your website or app: bugs, confusing navigation, a lengthy checkout process and more.

GetFeedback’s Post-Purchase Experience solution lets you discover the problems your customers experience during their buying experience. You’ll understand what they liked and disliked as they made their purchase, as well as how they feel once they’ve got a chance to use your product or service.

  • Capture customer feedback after each purchase to measure effort and overall satisfaction
  • Quickly identify specific steps that can be improved to reduce friction in the purchase process
  • Empower your teams to take quick action based on real-time customer insight

Streamline your purchase process

Reduce customer support costs

Measure customer effort to gather insight that’ll drive process improvements and minimise costly repeat interactions.

Give customers a voice

Listen to your customers’ feedback to identify specific ways in which you can streamline the buying process and improve your products and services.

Increase sales

Reduce friction and increase customer satisfaction to increase sales, customer retention and referral rates.

Leading brands choose GetFeedback for customer insights

Product example

Ready to get started?

Learn more about our Post-Purchase Experience solution and schedule a demo.

Talk to an expert

Return to marketplace

See our full suite of solutions for market research, employee and customer feedback and more.

Website Experience

Want pre-purchase insights? Improve user experience and increase conversions with real-time web feedback.