NPS® Programmes

Identify promoters and detractors, understand key drivers behind your score and take action.


NPS is essential to any CX effort. Even a single relational NPS programme can be challenging to get off the ground, but many organisations need multiple programmes for different geographies, products and segments, which is not an easy task for CX teams.

With GetFeedback, we simplify the task by baking into the product step-by-step guidance and templates to quickly launch your relational NPS programmes, so you can spend more time acting on all the critical insights and less managing the technology.

  • Quickly launch and manage one or multiple NPS programmes with templates, best practices and guidance built into the product**
  • Understand the key drivers behind your score and save time with text analytics
  • Ensure that time-sensitive feedback gets into the right hands to enable action in the tools your team is already using

**coming soon

Uncover trends with powerful analytics

Use our powerful CX analytics to surface trends and learn why customers feel the way they do about your product, experience or brand.

Fuel your business strategy with rich insights

Effortless listening

Trigger personalised surveys through multiple channels that reach customers when they are most receptive.

Intuitive insights

Identify key drivers and uncover improvement areas using advanced analytics.

Salesforce integration

Seamlessly connect NPS data with Salesforce data to get a more holistic view of your customers.

Quotation mark

GetFeedback was our platform of choice… With a built-in NPS question and analytics, we could quickly deploy an NPS survey, share results in real time and create dashboards to plot our changes over time.

Ros Hodgekiss

Customer Success Programs Manager, Campaign Monitor

Product example

Ready to get started?

Learn more about NPS® tracking with GetFeedback and schedule a demo.

Talk to an expert

Return to marketplace

See our full suite of solutions for market research, employee and customer feedback and more.

Customer Satisfaction Score solution

Track and analyse trends in sentiment to understand areas for improvement and positive differentiators.