NPS is essential to any CX effort. Even a single relational NPS programme can be challenging to get off the ground, but many organisations need multiple programmes for different geographies, products and segments, which is not an easy task for CX teams.
With GetFeedback, we simplify the task by baking into the product step-by-step guidance and templates to quickly launch your relational NPS programmes, so you can spend more time acting on all the critical insights and less managing the technology.
- Quickly launch and manage one or multiple NPS programmes with templates, best practices and guidance built into the product**
- Understand the key drivers behind your score and save time with text analytics
- Ensure that time-sensitive feedback gets into the right hands to enable action in the tools your team is already using
Fuel your business strategy with rich insights
Trigger personalised surveys through multiple channels that reach customers when they are most receptive.
Identify key drivers and uncover improvement areas using advanced analytics.
Seamlessly connect NPS data with Salesforce data to get a more holistic view of your customers.
GetFeedback was our platform of choice… With a built-in NPS question and analytics, we could quickly deploy an NPS survey, share results in real time and create dashboards to plot our changes over time.
Customer Success Programs Manager, Campaign Monitor
Ready to get started?
Learn more about NPS® tracking with GetFeedback and schedule a demo.