Ecommerce Experience

Increase conversions and identify blockers in the buying journey based on real-time, contextual and actionable feedback.


Providing a seamless experience for online purchases is no longer optional. GetFeedback lets you measure buyer satisfaction and loyalty to eliminate friction in the shopping experience and improve conversion rates.

It also helps you understand consumer experience across critical touchpoints of the buying journey and answers critical ecommerce questions such as: Why do visitors abandon their cart? How could we improve the buying experience?

With actionable feedback and hyper-targeted surveys, your teams are empowered with the right insights to improve conversion rates and grow online sales.

  • Keep a continuous pulse on your digital channels with frictionless feedback collection on web and in app
  • Use hyper-targeted surveys to understand where to improve the customer journey
  • Create a 360-degree view of your CX results to take action and drive revenue growth

Hyper-targeted surveys for hyper-actionable feedback

Improve critical touchpoints across your customer journey by using unobtrusive targeted surveys. Prompt feedback requests to visitors based on interaction, behaviour or customer attributes.

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Boost conversions with fewer resources

Increase conversions

Understand why visitors abandon their cart with the help of powerful exit intent surveys. Match feedback with trends to understand the why behind your results.

Save time & resources

Identify bugs quickly and remove points of friction by leveraging visual feedback with technical context. Fuel your roadmap with customer input.

Improve user experience

Build websites your customers love by more deeply understanding their needs and expectations through real-time feedback.

Quotation mark

GetFeedback had a large influence on the decisions regarding the vision, position and launch of our Healthbox initiative.

Michelle Hodgson

Digital optimisation manager at Holland & Barrett

Leading brands choose GetFeedback for customer insights

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Learn more about our Ecommerce Experience solution and schedule a demo.

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Return to marketplace

See our full suite of solutions for market research, employee and customer feedback and more.

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Website Experience

Want more holistic insights? Improve user experience and increase conversions with real-time web feedback.

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