Customer Satisfaction Score

Identify areas of improvement after key customer moments and interactions to improve overall customer satisfaction.


Customer satisfaction is a competitive advantage in the experience economy.

Dissatisfied customers – those whose expectations are not met during an interaction with your company – have ample opportunities to say negative things about your company and are more likely to churn.

With GetFeedback, you can measure the Customer Satisfaction (CSAT) score in real time across multiple channels with branded surveys and enable your teams to respond to feedback fast by triggering follow-up actions, especially for low scores, with our seamless integration to Salesforce, and get a complete picture of CSAT with aggregate scores across multiple touchpoints.

  • Survey customers across multiple channels and after key interactions to identify moments that don’t meet expectations
  • Get the aggregate view of CSAT, see scores for specific touchpoints, and drill into details and text responses to understand the why
  • Automatically generate follow up actions inside Salesforce to address low scores for anyone or high-value clients

Tailor your CSAT survey programme

Personalise Customer Satisfaction Score surveys with customer data from Salesforce for a tailored experience that increases response rates.

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Build a healthier business

Give customers a voice

Listen to your customers across all touchpoints to quickly resolve dissatisfaction.

Reduce customer churn

Identify customers who are about to churn so you can resolve their issue before it’s too late.

Increase revenue

Increase the number of customer advocates to boost purchases and drive expansion sales.

Quotation mark

With GetFeedback, we can capture the Voice of the Customer to understand where and how we can improve, so we can increase the overall adoption and satisfaction of the app.

Stijn Bannier

Product manager mobile, KLM Royal Dutch Airlines

Leading brands choose GetFeedback for customer insights

Product example

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