An organisation-wide commitment to feedback
The Golden State Warriors rely on Momentive solutions to support multiple business priorities, from influencing fan touchpoints and fostering an inclusive workforce to developing a data-driven brand that goes far beyond basketball. With actionable insights from their customers, employees and market, the Warriors are better equipped to make strategic decisions and achieve new levels of success – including an incredible boost to their Net Promoter Score® (NPS).
A dramatic NPS increase and exciting market insights
Increase in NPS after collecting feedback on digital experience
Total responses collected
Surveys sent, from COVID response surveys to brand trackers
"The world is constantly changing. All we know is that tomorrow's not going to be the same as today, so if you're not continuously adapting, continuously improving, it's hard to stay competitive."
Senior Manager of Business Strategy and Analytics
Golden State Warriors
How the Warriors shape what’s next
Improve the fan experience
With Momentive, the Warriors can tap into their enthusiastic fan base and keep up with customer expectations.Read story
Advance diversity, equity and inclusion
Learn how the Warriors measure the success of DEI initiatives and create more inclusive experiences.Read story
Explore Momentive for your organisation
Learn how our solutions can help you create better products, support your workforce, delight customers and more.
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.